support-triage
From the author
Triage a customer request against supplied product evidence and return a grounded, unsent reply or a specialist review route.
Install
npx skills add runxhq/runx --skill support-triage -a claude-code
Installs to .claude/skills/support-triage/ · Each command fetches the skill straight from GitHub with the open skills CLI.
Download .zip
Byte-identical to the scanned commit, with the repository’s licence and a SOURCE.txt.
Want your agent to suggest skills while you type? See how to use skills from your IDE.
Safety checks on SKILL.md
- Ships scripts we have not reviewedLow
Why 77
Security85
Provenance64
Maintenance100
Licence100
Adoption35
aiqbench computes the trust score from public signals. It is not a security audit, so read a skill before you install it.
Similar skills
Closest to this one by what they do and when they are used.
- support-ticket-triagecomposio-community/awesome-codex-skillsTriage customer support tickets/emails/chats into categories, priority, and next action; draft responses and create reproducible steps; use for Zendesk/Intercom/Help Scout exports or pasted threads.Other★ 17K
- ticket-triageanthropics/knowledge-work-pluginsTriage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing.OfficialOther★ 32.8K
- issue-triagetestdouble/hanTriage a raw, vague issue or bug report into a structured document that names what is known, what is missing, and what to do next. Use when an incoming issue, bug report, or problem description is too vague or incomplete for investigation or planning, and recommend the right next han skill. Does not investigate root causes or trace code paths — use investigate for debugging, diagnosis, and root cause analysis. Does not plan features or build solutions — use plan-a-feature or plan-implementation for that.Finance★ 323
- triagesickn33/agentic-awesome-skillsMove issues and external PRs through a state machine of triage roles — categorise, verify, grill if needed, and write agent-ready briefs.Writing★ 48.5K
- linear-triageDevin-AXIS/iPolloWorkTriage Linear issues using bounded searches, duplicate checks, explicit team and project scope, and evidence-backed priority recommendations.Other★ 7.3K
- vendor-security-questionnaire-triagebetter-isms/grcskillsUse this skill when a supplier has returned a security questionnaire, assurance report, certificate or trust pack and someone asks "review this vendor's answers", "is this supplier safe to use", "read their SOC report for us", "what should we ask the vendor next", "triage the vendor security assessment" or "does their certificate cover the service we buy". Checks report and certificate scope against the service in use, sorts answers into evidenced, asserted, contradicted and evasive, lists the obligations the report puts back on the customer, and writes a triage note with follow-up questions and a proposed decision for the owner.Security★ 51
Ratings & reviews
—
no reviews
Tried this skill? Rate it to help others. Sign in
Discussion
Join the discussion. Sign in