ticket-triage
From the author
Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing.
Install
npx skills add anthropics/knowledge-work-plugins --skill ticket-triage -a claude-code
Installs to .claude/skills/ticket-triage/ · Each command fetches the skill straight from GitHub with the open skills CLI.
Byte-identical to the scanned commit, with the repository’s licence and a SOURCE.txt.
Want your agent to suggest skills while you type? See how to use skills from your IDE.
Safety checks on SKILL.md
No warnings.
Why 96
aiqbench computes the trust score from public signals. It is not a security audit, so read a skill before you install it.
Similar skills
Closest to this one by what they do and when they are used.
- lead-triageanthropics/knowledge-work-pluginsScore and route an inbound lead, or rank a backlog of leads, against your ICP and qualification framework, then recommend a priority and next action. Use when the user asks "triage this lead", "triage my leads", "rank my lead backlog", "is [company] a good lead", "qualify [lead]", or pastes or uploads lead info.OfficialOther★ 31K
- persona-customer-supportgoogleworkspace/cliManage customer support — track tickets, respond, escalate issues.Other★ 31.7K
- triagevercel-labs/skillsIdentify focused, evidence-backed skills CLI bug fixes worth quuu's attention.OfficialEngineering★ 35.9K
- shopify-review-triagegithub/awesome-copilotUse this skill when someone wants public Shopify App Store reviews, low-star reviews, or merchant feedback triaged, prioritized, clustered, or turned into a product or support brief. Trigger for prompts like "triage these app store reviews", "what should we fix first from this feedback", "cluster our 1-star reviews", or "write a weekly low-star review brief", for a single Shopify app or a portfolio plus watched competitors. Produces a P0-P3 brief covering incident risk, repeated friction, pricing confusion, feature requests, and an explicit needs-human-read bucket, where every item keeps its public source link and stays labeled first pass or human-checked. Do not trigger for support tickets, order data, or any other private merchant data, and never use it to reply to or contact a reviewer.Engineering★ 40.3K
- issue-triagepaperclipai/paperclipTriage Paperclip inbox issues that are stale, blocked, in-review, or assigned-but-not-progressing, and decide a single next action per issue (resume, reassign, unblock, escalate, or close).Engineering★ 105.4K
- account-tieringanthropics/knowledge-work-pluginsScore and tier a list of accounts (or your full book) against ICP fit and engagement signals to prioritize where to spend time. Use when the user asks to "tier my accounts", "prioritize my book", "which accounts should I focus on", or "score these accounts".OfficialOther★ 31K
Ratings & reviews
—
no reviews
Tried this skill? Rate it to help others. Sign in
Discussion
Join the discussion. Sign in