customer-support
From the author
Use when a live support ticket needs triage (intent, P1–P4 priority, SLA clock), an on-voice reply, not a raw template, de-escalation of an angry or churn-risk customer, or escalation with a handoff packet. NOT the help-center article it links to (that is `technical-writing`), a win-back program (`retention`), or the auto-answer bot (`chatbot`).
Install
npx skills add ericrisco/rsc-harness --skill customer-support -a claude-code
Installs to .claude/skills/customer-support/ · Each command fetches the skill straight from GitHub with the open skills CLI.
Byte-identical to the scanned commit, with the repository’s licence and a SOURCE.txt.
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Why 85
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Similar skills
Closest to this one by what they do and when they are used.
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- support-ticket-triagecomposio-community/awesome-codex-skillsTriage customer support tickets/emails/chats into categories, priority, and next action; draft responses and create reproducible steps; use for Zendesk/Intercom/Help Scout exports or pasted threads.Other★ 17K
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