customer-support
De la autor
Use when a live support ticket needs triage (intent, P1–P4 priority, SLA clock), an on-voice reply, not a raw template, de-escalation of an angry or churn-risk customer, or escalation with a handoff packet. NOT the help-center article it links to (that is `technical-writing`), a win-back program (`retention`), or the auto-answer bot (`chatbot`).
Instalare
npx skills add ericrisco/rsc-harness --skill customer-support -a claude-code
Se instalează în .claude/skills/customer-support/ · Fiecare comandă descarcă skill-ul direct de pe GitHub cu utilitarul open source skills.
Identic octet cu octet cu commit-ul scanat, cu licența depozitului și un fișier SOURCE.txt.
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Verificări de siguranță pe SKILL.md
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De ce 85
aiqbench calculează scorul de încredere din semnale publice. Nu este un audit de securitate, așa că citește un skill înainte să-l instalezi.
Skill-uri similare
Cele mai apropiate de acesta prin ce fac și când sunt folosite.
- ticket-triageanthropics/knowledge-work-pluginsTriage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing.OficialAltele★ 32.5K
- chatbotericrisco/rsc-harnessUse when a support or sales bot on a live website must behave: persona/system prompt, grounding so it cannot invent prices or policy, jailbreak and injection defense, the human handoff, launch metrics and kill switch. NOT the agent loop or RAG index under it (that is `building-agents`), NOT a human answering one ticket (that is `customer-support`).Altele★ 255
- support-ticket-triagecomposio-community/awesome-codex-skillsTriage customer support tickets/emails/chats into categories, priority, and next action; draft responses and create reproducible steps; use for Zendesk/Intercom/Help Scout exports or pasted threads.Altele★ 17K
- review-managementericrisco/rsc-harnessUse when a public review needs an on-voice reply, when you need to earn more reviews legally, or when an aggregate rating is slipping across Google Business Profile, Trustpilot, the App Store or Google Play — including deciding reply versus flag, getting an unfair one-star removed rather than merely answered, and wiring programmatic replies. NOT a private support ticket against an SLA (that is `customer-support`), NOT churn, NPS or save plays (that is `retention`).Inginerie★ 255
- technical-writingseb1n/awesome-ai-agent-skillsWrite clear, concise, and accurate technical documentation including API references, user guides, tutorials, changelogs, and architecture docs, tailored to the target audience. Use when the user requests technical writing or provides relevant inputs for this workflow.Redactare★ 228
- service-deskcbrock84/headcountRuns the IT service desk — intake, triage, prioritization, escalation, knowledge, and the metrics that improve service rather than distort it. Use this to set up or fix a service desk, design ticket priority and escalation, reduce repeat contacts, structure a knowledge base, or work out why a desk hitting its targets still frustrates everyone.Design★ 2.1K
Note și recenzii
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