perspectiva aiqbenchProduse AI
analiza aiqbench
Salesforce's reported $2.7 billion deal for Cresta, which makes AI-powered call center software, signals continued enterprise demand for AI agents that assist or automate customer service. The price is unconfirmed, since Salesforce did not disclose it and the figure comes from a single anonymous source. Readers should watch whether Cresta's conversational AI is integrated into Salesforce's service cloud and how it performs against rivals in contact-center AI.
2
Surse care acoperă36Kr, Latent Space
Salesforce to Acquire Startup Cresta for $2.7 Billion
36Kr1 min de cititArticolul și perspectiva sunt în engleză.
Salesforce continues its acquisition spree, announcing on Monday plans to buy Cresta, a nine-year-old maker of AI-powered call center automation software. Salesforce did not disclose the deal value, but a person familiar with the matter said the acquisition is valued at $2.7 billion. (Sina Finance)
Citește articolul complet pe 36KrSubiecte conexe
Salesforce to acquire marketing automation provider Braze for $5.66B
SiliconANGLE · 20 oct. 2026
Produse AI
Salesforce acquires AI customer service platform Fin for $3.6B
TechCrunch · 15 iun. 2026
Salesforce acquires Contentful (September 2026)
Dealroom.co · 19 sept. 2026
Produse AI
Salesforce to acquire AI customer research startup Listen Labs in reported $2B deal
SiliconANGLE · 1 oct. 2026