Dispatch Prioritization
From the author
Priority scoring and assignment for an unassigned PSA ticket queue: the scoring factors (SLA proximity, client tier, ticket age, technician load, skill/category match), how to combine them into an explainable ranked order rather than a black-box formula, and the tool-discovery pattern for finding which PSA and RMM connectors are actually live before calling any vendor's tools.
Install
npx skills add WYRE-AI/msp-claude-plugins --skill 'Dispatch Prioritization' -a claude-code
Installs to .claude/skills/Dispatch-Prioritization/ · Each command fetches the skill straight from GitHub with the open skills CLI.
Byte-identical to the scanned commit, with the repository’s licence and a SOURCE.txt.
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