nonconformity-root-cause-and-corrective-action

From the author

Use this skill when an internal or external audit raised a nonconformity, finding, exception or observation and the team must answer it, or asks "write the corrective action plan", "root cause for this audit finding", "respond to the major nonconformity", "CAPA for the auditor", "how do we close this finding" or "the auditor rejected our corrective action". Separates correction from corrective action, runs a root cause analysis that stops at a cause the company controls, checks for the same problem elsewhere, and drafts a response with actions, owners, dates and the evidence that will prove effectiveness at the next audit.