sla-management
From the author
Design and manage customer support SLAs — service level agreements, ticket priority matrices, first response time targets, resolution time targets, escalation paths, business hours configuration, and SLA performance dashboards. Use when defining support SLAs, building tier-based service levels, designing escalation policies, or measuring SLA compliance. Triggers on: "SLA design", "support SLAs", "escalation path", "ticket priority matrix", "first response time", "SLA compliance".
Install
npx skills add LeadMagic/gtm-skills --skill sla-management -a claude-code
Installs to .claude/skills/sla-management/ · Each command fetches the skill straight from GitHub with the open skills CLI.
Byte-identical to the scanned commit, with the repository’s licence and a SOURCE.txt.
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