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What’s New in Service Cloud: 10 Launches That Help Resolve Customer Service Cases Faster
New capabilities across the contact center, Casey your help agent, Service Rep Assistant, and workforce engagement management help teams serve customers better and faster.
Salesforce is rolling out a wave of Service Cloud innovation — enabling global organizations to leverage our native contact center, improving autonomous service experiences with self-optimizating agents, empowering every human rep to be your best rep with AI-powered real-time assistance, and giving service leaders a view of the hybrid workforce. Here’s what’s new. Most contact centers today are stitched together from separate vendors — voice, digital, AI, and CRM — and those integration points create bottlenecks that make deploying AI especially hard. You can’t build an agentic future on a…
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