Off-topic for aiqbench

This story was gathered from a source we follow but falls outside AI and quantum coverage, so there is no aiqbench take for it.

Omilia raises $67M to scale its customer support platform

TechCrunchAugust 6, 20263 min read

The Series B is the company's second fundraise since it last raised capital in 2020. In that time, it has increased its ARR by 10x to $60 million.

The customer support industry has seen a massive influx of startups like Sierra, Decagon and Parloa trying to infuse AI into automating customer calls, chat and messages so companies can handle more queries at scale. But according to Athens-based Omilia, which has been working on automating voice calls and customer support since 2002, throwing AI at every…

Excerpt shown under the publisher's RSS terms · 57 words · full text and figures are on the publisher's site

Read at TechCrunch ↗Ask about this article