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This article focuses on optimizing prompts within the Five9 Agent Assist platform to improve summary quality without requiring code changes. It outlines a practical framework for refining AI agent interactions, making it relevant for practitioners working with conversational AI and automation tools.

Sources coveringFive9 Blog, Hugging Face

What this isA model's reading of the article and related coverage, written for aiqbench. Not the publisher's words.

Mastering the Art of the Prompt: How to Build, Test, and Optimize in Agent Assist

Five9 BlogAugust 20, 20261 min read

Mastering the Art of the Prompt: How to Build, Test, and Optimize in Agent Assist jhernandez Thu, 08/20/2026 - 09:11 Image Brad Milici Senior Technical Account Manager SME, Five9 Image Liz Esposito Principal Tech Account Manager SME, Five9 Effective agent summaries start with an effective prompt. This session introduces a straightforward framework - Build, Test, Optimize - for creating and refining Agent Assist prompts, giving you a repeatable process to improve summary quality without writing a single line of code. Privacy Policy Five9 Only Form Headline Watch Watch Now 2026-Q3-NAM-ACS-Mastering-the-Art-of-the-Prompt-Webinar Zoom 966 2811 0716 https://www.five9.com/resources/thank-you?thanks&nid=6587 Off Thursday, September 24, 2026 - 9:00 am PT Webinars List Hide Date/Time 0

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