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This article focuses on optimizing prompts within the Five9 Agent Assist platform to improve summary quality without requiring code changes. It outlines a practical framework for refining AI agent interactions, making it relevant for practitioners working with conversational AI and automation tools.
Mastering the Art of the Prompt: How to Build, Test, and Optimize in Agent Assist

Mastering the Art of the Prompt: How to Build, Test, and Optimize in Agent Assist jhernandez Thu, 08/20/2026 - 09:11 Image Brad Milici Senior Technical Account Manager SME, Five9 Image Liz Esposito Principal Tech Account Manager SME, Five9 Effective agent summaries start with an effective prompt. This session introduces a straightforward framework - Build, Test, Optimize - for creating and refining Agent Assist prompts, giving you a repeatable process to improve summary quality without writing a single line of code. Privacy Policy Five9 Only Form Headline Watch Watch Now 2026-Q3-NAM-ACS-Mastering-the-Art-of-the-Prompt-Webinar Zoom 966 2811 0716 https://www.five9.com/resources/thank-you?thanks&nid=6587 Off Thursday, September 24, 2026 - 9:00 am PT Webinars List Hide Date/Time 0
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