sla-management
De la autor
Design and manage customer support SLAs — service level agreements, ticket priority matrices, first response time targets, resolution time targets, escalation paths, business hours configuration, and SLA performance dashboards. Use when defining support SLAs, building tier-based service levels, designing escalation policies, or measuring SLA compliance. Triggers on: "SLA design", "support SLAs", "escalation path", "ticket priority matrix", "first response time", "SLA compliance".
Instalare
npx skills add LeadMagic/gtm-skills --skill sla-management -a claude-code
Se instalează în .claude/skills/sla-management/ · Fiecare comandă descarcă skill-ul direct de pe GitHub cu utilitarul open source skills.
Identic octet cu octet cu commit-ul scanat, cu licența depozitului și un fișier SOURCE.txt.
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De ce 76
aiqbench calculează scorul de încredere din semnale publice. Nu este un audit de securitate, așa că citește un skill înainte să-l instalezi.
Skill-uri similare
Cele mai apropiate de acesta prin ce fac și când sunt folosite.
- brace-slatonone-ai/tononeDesign SLA framework -- response time targets, resolution time targets, tier definitions, and breach escalation process. Use when asked to "define our SLAs", "what response times should we commit to", "build a support tier structure", or "set up SLA monitoring".Design★ 76
- service-deskcbrock84/headcountRuns the IT service desk — intake, triage, prioritization, escalation, knowledge, and the metrics that improve service rather than distort it. Use this to set up or fix a service desk, design ticket priority and escalation, reduce repeat contacts, structure a knowledge base, or work out why a desk hitting its targets still frustrates everyone.Design★ 2.1K
- escalation-managementcbrock84/headcountHandles customer situations that have exceeded normal support — severity assessment, incident communication, executive escalation, and recovering a relationship after a failure. Use this when a customer issue is escalating or has gone to leadership, during a customer-affecting outage, when a major account is at risk, when a relationship needs repairing after a failure, or to design the escalation path itself.Design★ 2.1K
- service-level-managementcbrock84/headcountDefines and manages service levels — setting targets that reflect what customers need, measuring honestly, and handling breaches. Use this to write or negotiate an SLA, decide what to measure and at what threshold, respond to a missed service level, or work out why a service that meets its targets still has unhappy customers.Redactare★ 2.1K
- reliability-slo-slaproflead/codex-skills-libraryDefine or review SLOs and SLAs for a service. Use when a senior developer needs reliability targets.Inginerie★ 162
- brace-triagetonone-ai/tononeDesign ticket triage system -- routing rules, priority tags, queue structure, and first-response automation. Use when asked to "design our ticket routing", "how should we tag tickets", "set up our helpdesk", or "reduce time to first response".Design★ 76
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