incident-management
From the author
Manage ServiceNow incidents — creation with impact/urgency priority calc, auto-assignment by category, reassignment tracking, major incident declaration with bridge calls, time-based escalation, MTTR metrics.
Install
npx skills add serac-labs/serac --skill incident-management -a claude-code
Installs to .claude/skills/incident-management/ · Each command fetches the skill straight from GitHub with the open skills CLI.
Byte-identical to the scanned commit, with the repository’s licence and a SOURCE.txt.
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Why 83
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Similar skills
Closest to this one by what they do and when they are used.
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- incident-triagejmagly/aiwgClassify incidents by severity, assemble response teams, and coordinate initial response actions and commsOther★ 225
- request-managementserac-labs/seracHandle ServiceNow service requests — sc_request/sc_req_item creation from catalog items, sc_task fulfillment with auto-close on completion, RITM variable access via sc_item_option_mtom, and approval status rollup.Other★ 78
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