TSWAP: A Multilingual Retrieval-Augmented Thai Wellness Advisor

Abstract:We present TSWAP, a deployed eight-language conversational wellness advisor grounded, via retrieval-augmented generation, in a verified knowledge base of Thai traditional medicine and certified wellness providers. An unmodified open-weight LLM (Qwen3.6-35B-A3B on vLLM) is grounded on a ~30.6K-chunk Thai index by a hybrid dense-sparse retriever with cross-encoder reranking; a first-turn query classifier forces tool-based retrieval for entity lookups; a rule-based safety layer enforces medical scope and Thai emergency routing; and all eight languages are served zero-shot with translate-then-retrieve. We release the first Thai traditional-medicine/wellness retrieval benchmark (50 questions with gold document IDs; Recall@5 = 0.88), production QA logs (91.1% test-retest pass over 259 cases), and a 71-question frontier no-retrieval probe showing what each grounding pillar contributes: without the safety prompt the backend model family produced a full drug-dosing schedule and complied with out-of-scope requests, and without the knowledge base it produced zero verifiable provider recommendations. We further report two transferable deployment findings: English-calibrated 4-bit AWQ quantization corrupts Thai tone marks, and forced-retrieval routing is necessary for reliable grounding.

8 pages, 2 tables. Data and evaluation logs: this https URL

Computation and Language (cs.CL); Information Retrieval (cs.IR)

arXiv:2608.22917 [cs.CL]

(or arXiv:2608.22917v1 [cs.CL] for this version)

https://doi.org/10.48550/arXiv.2608.22917 Focus to learn more arXiv-issued DOI via DataCite (pending registration)

arXivLabs is a framework that allows collaborators to develop and share new arXiv features directly on our website.

Both individuals and organizations that work with arXivLabs have embraced and accepted our values of openness, community, excellence, and user data privacy. arXiv is committed to these values and only works with partners that adhere to them.

Have an idea for a project that will add value for arXiv's community? Learn more about arXivLabs.