$\tau$-Elicitation: Benchmarking multi-turn entity extraction in voice agents

Abstract:Voice agents often need to collect names, addresses, identifiers, dates, and times exactly, yet end-to-end benchmarks obscure where capture fails. We introduce $\tau$-Elicitation, a 200-task voice benchmark spanning 10 entity types, controlled difficulty, caller realisms, and three environments. A matched text agent passes all tasks, but four voice configurations achieve robust exact success from 0.14 to 0.41. Agents increase verification for hard and unfamiliar entities and sometimes for incorrect captures, but not for their weakest caller voice; only 24 to 37 percent of verified errors are repaired. A scaffold that prescribes spelling, read-back, correction, and confirmation raises robust Pass$^3$ by 14 to 31 points, at a cost of 21 to 28 seconds per call. Realisms such as spelling variations and restarts do not detectably affect exact success; mispronunciation increases repair effort. These results identify strategy selection and successful recovery as the central bottlenecks in exact spoken entity collection.

Artificial Intelligence (cs.AI)

arXiv:2609.13602 [cs.AI]

(or arXiv:2609.13602v1 [cs.AI] for this version)

https://doi.org/10.48550/arXiv.2609.13602 Focus to learn more arXiv-issued DOI via DataCite (pending registration)

arXivLabs is a framework that allows collaborators to develop and share new arXiv features directly on our website.

Both individuals and organizations that work with arXivLabs have embraced and accepted our values of openness, community, excellence, and user data privacy. arXiv is committed to these values and only works with partners that adhere to them.

Have an idea for a project that will add value for arXiv's community? Learn more about arXivLabs.