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ServiceNow's new Flow feature represents a significant step in applying generative AI to enterprise IT service management by enabling natural language interactions for routine tasks like password resets and access provisioning. This development lowers the barrier to entry for organizations seeking advanced automation without requiring complex, full-scale ITSM implementations or extensive developer resources. By allowing managers to instantly convert resolved human-support tickets into automated workflows, the product demonstrates a practical evolution in how AI agents can handle enterprise operations directly within familiar collaboration tools like Slack and Teams.

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ServiceNow launches conversational interface to its service desk

SiliconANGLEOctober 1, 20265 min read

ServiceNow Inc. is enhancing the artificial intelligence features in its service desk offering with Flow, a feature that handles employee requests via a natural language interface with extensive automation. The company said it’s targeting organizations that want to automate support without undertaking a full information technology service management implementation. The product lets employees seek help […] The post ServiceNow launches conversational interface to its service desk appeared first on SiliconANGLE.

ServiceNow Inc. is enhancing the artificial intelligence features in its service desk offering with Flow, a feature that handles employee requests via a natural language interface with extensive automation. The company said it’s targeting organizations that want to automate support without undertaking a full information technology service management implementation. The product lets employees seek help through Slack and Microsoft Teams, receive answers drawn from company information and complete routine requests within those conversations. ServiceNow said teams can get Flow running in a day without…

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