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ServiceNow's $40 million investment in BusinessNext signals a strategic shift toward integrating specialized Indian banking software with its own workflow automation platform for global financial clients. This partnership aims to accelerate the deployment of AI-led operations across international markets by combining complementary strengths rather than focusing solely on capital injection. The move underscores how enterprise vendors are leveraging cross-border alliances to scale their generative AI and process automation capabilities in high-value sectors like finance.

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ServiceNow bets $40 million on Indian banking software specialist to expand its financial services push

TechCrunchJuly 23, 20263 min read

ServiceNow's investment gives BusinessNext a strategic partner to expand its AI-powered banking software globally.

ServiceNow, the U.S. enterprise software company known for automating workflows like IT service management and HR operations, is betting on an Indian banking software specialist to deepen its push into global financial services. The company has invested $40 million in BusinessNext, valuing the 24-year-old Indian firm at $700 million and taking a roughly 5% stake. The…

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