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Scattered Spider Hackers Exploit Help Desk Calls to Bypass MFA and Breach Corporate Networks

Cybersecurity NewsOctober 21, 20265 min read

A convincing phone call can be enough to open a path into a company network. Scattered Spider has repeatedly used social engineering to persuade help desk workers to reset passwords or move multi-factor authentication (MFA) to a device controlled by an attacker. Instead of breaking the security technology directly, the caller exploits the support process […] The post Scattered Spider Hackers Exploit Help Desk Calls to Bypass MFA and Breach Corporate Networks appeared first on Cyber Security News.

A convincing phone call can be enough to open a path into a company network. Scattered Spider has repeatedly used social engineering to persuade help desk workers to reset passwords or move multi-factor authentication (MFA) to a device controlled by an attacker. Instead of breaking the security technology directly, the caller exploits the support process designed to help employees regain access. The approach turns routine account recovery into a serious security risk. An attacker may pose as a worker who has lost a phone, changed numbers or been locked out before an important meeting. Personal…

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