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Scaled Cognition has launched a new text-to-speech model optimized for enterprise customer service, specifically addressing the industry's struggle with accurate pronunciation of alphanumeric data like account numbers and addresses. By leveraging efficient GPU utilization and self-hosting options, the company claims to offer significantly lower costs than current market leaders while supporting over 25 languages. This release represents a practical advancement in generative AI infrastructure for contact centers, focusing on reliability and affordability rather than just novelty.

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Scaled Cognition targets customer service with low-cost voice model

SiliconANGLEOctober 20, 20265 min read

Enterprise customer service vendor Scaled Cognition Inc. is introducing a text-to-speech model today that it says provides more accurate pronunciation of account numbers, addresses and other details at a lower cost than competing services. The product, called Voice, is available through an application programming interface or for self-hosted deployment. It supports more than 25 languages, […] The post Scaled Cognition targets customer service with low-cost voice model appeared first on SiliconANGLE.

Enterprise customer service vendor Scaled Cognition Inc. is introducing a text-to-speech model today that it says provides more accurate pronunciation of account numbers, addresses and other details at a lower cost than competing services. The product, called Voice, is available through an application programming interface or for self-hosted deployment. It supports more than 25 languages, voice cloning and can work with existing artificial intelligence agents, contact center platforms and older telephone systems. Voice cloning creates a digital replica of a given person’s voice. The launch targets a…

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