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Salesforce's new Agentforce suite shifts focus from simple chatbots to autonomous agents capable of executing multi-step workflows like long-horizon sales cycles and complex support returns. By embedding these specialized agents directly into existing cloud services, the company aims to reduce manual labor for B2B sales and technical support teams without requiring a complete platform overhaul. This rollout marks a significant step toward enterprise-grade AI that operates independently within established business processes rather than just generating text responses.

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Salesforce introduces new AI agents to automate sales, support tasks

SiliconANGLESeptember 11, 20263 min read

Salesforce Inc. today introduced a series of artificial intelligence agents designed to make sales and technical support teams more productive. The agents are rolling out alongside a new version of Agentforce Coworker, an automation tool built into several of the company’s cloud services. Most of the new features are generally available today. The rest will […] The post Salesforce introduces new AI agents to automate sales, support tasks appeared first on SiliconANGLE.

Salesforce Inc. today introduced a series of artificial intelligence agents designed to make sales and technical support teams more productive. The agents are rolling out alongside a new version of Agentforce Coworker, an automation tool built into several of the company’s cloud services. Most of the new features are generally available today. The rest will launch by year’s end. Salesforce’s first new…

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