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This acquisition integrates Console's agentic capabilities into Palo Alto Networks' Cortex platform to automate routine IT security tasks via natural language interaction. The deal highlights a strategic shift toward autonomous security operations where AI agents handle alert investigation and resolution without direct human intervention.

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Palo Alto Networks paid $500M for Thrive-backed Console, sources say

TechCrunchSeptember 2, 20262 min read

The acquisition also leaves Sequoia-backed Serval as the de facto startup leader in AI IT service automation, industry watchers believe.

Palo Alto Networks paid $500 million in cash and stock to acquire Console, a two-year-old startup that uses AI agents to automate routine IT help desk tasks, according to two people with knowledge of the deal. The companies officially announced the acquisition on Tuesday…

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