Novice Reliance Calibration in AI-Assisted Decision Making: The Role of Explanations and Self-Assessment

Abstract:Artificial Intelligence (AI) tools are widely used to support decision making in tasks and domains where no immediate performance feedback is available. In these settings, users cannot learn to adjust their reliance behavior over time through trial and error. However, little is known about how novice users calibrate reliance on AI when external feedback is unavailable, or whether AI explanations can support calibration in its absence. We introduce reliance calibration as an organizing construct for studying how novice users dynamically adjust reliance behavior, and examine how AI explanations and meta-cognitive self-assessment shape it. Through a between-subjects study with 110 participants completing a clinical entity extraction task with AI assistance and limited performance feedback, we observe that novice users exhibit systematic drift toward over-reliance in the presence of explanations, while higher self-reported task understanding is associated with more selective reliance behavior. These results extend reliance calibration research into human-AI collaboration contexts without real-time performance signals and present actionable guidelines on designing AI tools that must support appropriate reliance in these settings.

Human-Computer Interaction (cs.HC); Artificial Intelligence (cs.AI)

arXiv:2610.07800 [cs.HC]

(or arXiv:2610.07800v1 [cs.HC] for this version)

https://doi.org/10.48550/arXiv.2610.07800 Focus to learn more arXiv-issued DOI via DataCite (pending registration)

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