Knowing Is Not Enough: Information Retrievability as a Precondition to Effective LLM Oversight

Abstract:Large language models (LLMs) are increasingly embedded in organizational work, yet their errors often pass human review. Prior research locates such failures in users' capability to review LLM output or their engagement in doing so. We develop an alternative, retrieval-based account of human oversight and posit that error detection is more effective when oversight-relevant information is accessible to users at the moment of review. Across two randomized lab-in-the-field experiments with 640 customer-facing employees, we show that self-generated explanations improve error detection and strengthen recall of verification-relevant reasoning, while cues that reactivate such reasoning help sustain detection under repeated LLM use. Theoretically, we identify information retrievability as a distinct precondition for effective oversight and specify generative encoding and cue-supported reactivation as mechanisms that build and sustain it. Practically, lightweight onboarding self-explanations and daily retrieval cues can make human oversight more resilient as LLM use becomes routine.

Human-Computer Interaction (cs.HC); Artificial Intelligence (cs.AI)

arXiv:2609.01976 [cs.HC]

(or arXiv:2609.01976v1 [cs.HC] for this version)

https://doi.org/10.48550/arXiv.2609.01976 Focus to learn more arXiv-issued DOI via DataCite (pending registration)

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