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This deployment demonstrates a practical application of GPT-Realtime for scaling customer service operations in retail without replacing human agents entirely. The key takeaway is how real-time multimodal models can handle high-volume, multilingual interactions effectively within short development cycles.

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How avatarin built a 24/7 retail agent with GPT-Realtime

OpenAIJuly 30, 20261 min read

avatarin uses OpenAI’s GPT-Realtime to give Yamada Denki shoppers 24/7 multilingual support. In two weeks, 30,000 people used the agent and 92% of survey responses were positive.

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