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This article details how Flai has evolved from a basic contact center tool into an agentic AI platform specifically designed to automate dealership operations like appointment scheduling and customer engagement. By handling 50,000 monthly appointments across sales and service, the startup demonstrates a practical application of generative AI within a vertical-specific CRM context.

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Flai’s AI dealership software is booking 50,000 appointments per month

TechCrunchOctober 6, 20264 min read

Flai's revenue has grown 20x in a year, and the company just closed a $27 million Series A funding round.

When Flai was raising its seed round last year, it was just a team of three people pounding the pavement to get car dealerships to use the startup’s software to manage phone calls, emails, and texts. But CEO Ari Polakof was already looking to a more agentic future, where Flai’s AI would handle far more. One year later, that future has arrived. The startup is working with more than 10 of the top 50 dealer groups in the country, and its AI is being…

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