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Field service is 95% on board with AI but these legacy issues need attention

ZDNetJuly 30, 20266 min read

Almost all field service organizations use AI, and revenue gains in key areas offer insights for professionals in other business functions.

Follow ZDNET: Add us as a preferred source on Google. Ninety-five percent of field service organizations use AI. Firms see higher revenues when they deploy AI effectively. However, training issues and data silos can slow adoption. Almost all (95%) field service organizations now use AI, and 85% plan to increase investments over the next two years, according to Salesforce's State of Field Service research, a survey of over 2,300 field service professionals across nine countries. Here are other key findings from the research: AI is working: For companies with connected systems, AI is driving measurable results; 57% using AI-powered scheduling…

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