Every Shift, Every Site, Every Team: Introducing Slack Frontline

To your customers, your frontline workers are your brand: the associate who finds the right size, the warehouse lead who ships the order, the home nurse who checks in. They make up about 80% of the global workforce, yet they’ve been left out of the last decade of workplace transformation. While corporate teams have agents, instant customer data, and connected systems, the frontline often runs on paper checklists and group texts, without even a corporate email address. The result is two operating models under one roof, and a divide that drives turnover, compliance risk, and broken customer experiences. Today, we’re closing that gap with Slack Frontline, a purpose-built Slack for people who don’t work behind a desk. Designed for retail associates, healthcare providers, factory workers, and shift leads, this lightweight mobile workspace brings collaboration, data, role-specific tools, and AI together in one clean, clutter-free place. Frontline teams get up to 10 channels relevant to their role, instant Huddles with HQ, agents for on-demand answers, and automated workflows that…