Chick-fil-A is keeping humans at the drive-thru while McDonald’s tests AI ordering and defends a separate pricing algorithm in court

The fast-food industry has spent decades trying to make ordering a burger faster. Digital menus, mobile apps, self-service kiosks—you name it. Now, artificial intelligence wants a turn at the drive-thru speaker. But at Chick-fil-A, the familiar “my pleasure” still needs to come from a human. While McDonald’s is testing AI-powered voice ordering at its drive-thrus, Chick-fil-A CEO Andrew Cathy says his restaurants won’t follow suit. The chicken chain isn’t rejecting AI altogether, but it believes some parts of the fast-food experience are better left to humans, even if technology could make them more efficient. McDonald’s is also defending…