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Certinia's new System of Action aims to bridge the gap between current AI deployment rates and successful autonomous agent adoption by enforcing operational alignment across enterprise functions. The architecture integrates foundational context from diverse data sources with a compounding intelligence layer designed to enable agents that apply judgment rather than just following predetermined automation scripts. This move addresses the critical industry challenge where most organizations struggle to translate initial AI projects into fully integrated, high-impact workflows.

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Certinia launches new System of Action as the foundation of autonomous service operations

SiliconANGLESeptember 10, 20265 min read

Professional services automation and financial management software company Certinia Inc. today rolled out what it calls a “System of Action” as part of an effort to accelerate the adoption of autonomous artificial intelligence agents in the enterprise. The new System of Action debuted alongside what the company said is the largest expansion of its Veda […] The post Certinia launches new System of Action as the foundation of autonomous service operations appeared first on SiliconANGLE.

Professional services automation and financial management software company Certinia Inc. today rolled out what it calls a “System of Action” as part of an effort to accelerate the adoption of autonomous artificial intelligence agents in the enterprise. The new System of Action debuted alongside what the company said is the largest expansion of its Veda AI suite to date, aiming to transform the way professional services, financial and customer success teams operate. Certinia says a new foundation for AI is urgently required for enterprises to…

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