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Centene CEO sees health care’s biggest AI opportunity beyond automation

Sarah London argues that AI’s greatest potential lies not in streamlining billing and paperwork.
I sat down with Sarah London, CEO of Centene, on Monday. She offered her perspective on health care’s AI boom. Much of the AI being deployed at scale today, London said, goes toward what she calls “inflationary use cases,” tools that generate more revenue in a fee-for-service system rather than reduce the underlying cost of care. AI can make billing faster, automate paperwork and help providers capture more revenue. But those…
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