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The article focuses on the rapid commercial deployment and measurable return on investment of enterprise AI agents across various industries. It highlights a shift from experimental phases to production-scale usage, noting significant increases in agent capabilities and employee trust levels over recent quarters. This data underscores the maturation of agentic workflows as central business tools rather than peripheral experiments.

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Business adoption of AI agents tripled this year - as measurable ROI emerges

ZDNetAugust 17, 20265 min read

Industries are finding the strategies that work best for their business needs, according to Salesforce's latest Agentic Enterprise Index.

Follow ZDNET: Add us as a preferred source on Google. The number of active AI agents in organizations has tripled in the last year. AI agents have improved their capabilities by 350% and can now handle complex tasks. Employee use of AI agents has increased 3X as trust deepens. The average number of AI agents activated per organization increased nearly threefold since 2025, according to the 2026 Agentic Enterprise Index, new research from Salesforce that analyzes aggregate AI usage data from the company's Agentforce platform. The index analyzes the activity of AI engagements in production for five consecutive quarters of 400 real…

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