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Current LLM evaluation benchmarks often rely on idealized user assumptions that fail to capture real-world ambiguity and uncooperative behaviors. The new RUT-Bench framework addresses this gap by testing models against diverse, non-ideal user inputs, revealing that no tested model exceeds a 40% success rate in complex scenarios. This highlights a critical need for experience-oriented evaluation metrics before deploying tool-using agents in production environments.
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Beyond Ideal Instruction: A Comprehensive Framework for Evaluating LLMs in Realistic Interactions

arXiv2 min read

arXiv:2606.03318v2 Announce Type: replace Abstract: Despite great advances in tool-use capabilities of large language models (LLMs), existing evaluation benchmarks struggle to fully align with real-world scenarios. Such benchmarks mostly rely on simulated idealized user assumptions and lacks experience-oriented evaluation. These limitations fail to account for the ambiguity, uncooperative behaviors, and shifting intentions characteristic of real-world users. To fill this gap, we propose RUT-Bench, a dedicated benchmark designed to assess LLMs under diverse Real-world User Tool calling scenarios. RUT-Bench supports high-fidelity simulations covering both ideal rational patterns and heterogeneous non-ideal behaviors across single-turn and multi-turn dialogues. We conduct comprehensive evaluations on 19 widely adopted open-source and proprietary LLMs using our benchmark. Experimental results reveal that no tested LLMs achieve an overall success rate above 40%, and nearly all of them experience noticeable performance drops when facing more complicated non-ideal user inputs. Our code and data is available at https://github.com/Miaow-Lab/RUT-Bench.

Abstract:Despite great advances in tool-use capabilities of large language models (LLMs), existing evaluation benchmarks struggle to fully align with real-world scenarios. Such benchmarks mostly rely on simulated idealized user assumptions and lacks experience-oriented evaluation. These limitations fail to account for the ambiguity, uncooperative behaviors, and shifting intentions characteristic of real-world users. To fill this gap, we propose RUT-Bench, a dedicated benchmark designed to assess LLMs under diverse Real-world User Tool calling scenarios. RUT-Bench supports high-fidelity simulations covering both ideal rational patterns and heterogeneous non-ideal behaviors across single-turn and multi-turn dialogues. We conduct comprehensive evaluations on 19 widely adopted open-source and proprietary LLMs using our benchmark. Experimental results reveal that no tested LLMs achieve an overall success rate above 40%, and nearly all of them experience noticeable performance drops when facing more complicated non-ideal user inputs. Our code and data is available at this https URL.

Computation and Language (cs.CL)

arXiv:2606.03318 [cs.CL]

(or arXiv:2606.03318v2 [cs.CL] for this version)

https://doi.org/10.48550/arXiv.2606.03318 Focus to learn more arXiv-issued DOI via DataCite

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Full text under the publisher's open licence · 238 words

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