Announcing Workforce Management: Forecast, schedule, and plan teammate cover in the Intercom helpdesk

We’re announcing new Workforce Management tools inside the Intercom helpdesk that helps you forecast, schedule, and manage your team that works alongside Fin. By excluding the conversations Fin resolves, it helps you accurately plan how many people you need and when to manage your support volume. Forecasting predicts the demand that will reach your team. Workforce management builds forecasts automatically from your own conversation data and excludes everything Fin handles, so you can staff for human-bound volume only. Scheduling lets you build and maintain your team’s schedule in one place.…