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This article focuses on the rapid adoption of agentic AI within e-commerce operations, highlighting a 200% surge in usage as companies shift from experimental pilots to scaling operational capabilities. While it discusses customer data and supply chain challenges, these are presented strictly through the lens of implementing advanced artificial intelligence systems rather than general business or retail topics.

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AI shopping searches surged 200% in one year - and it's a top priority for commerce leaders now

ZDNetAugust 3, 20265 min read

Eighty-six percent of commerce leaders believe AI is raising the bar for customer expectations.

Follow ZDNET: Add us as a preferred source on Google. 86% of commerce leaders say AI is raising expectations. Agentic AI use in shopping grew 200% year over year. Only 27% of companies have fully unified customer data. The use of agentic AI search as the first step in shopping online grew by 200% in the last 12 months, according to Salesforce's State of Commerce report, a survey of 3,450 commerce professionals and 4,690 consumers, plus behavioral data from more than 1.5 billion global shoppers. AI is raising the bar for customer expectations, making the expansion of AI for e-commerce the No. 1 priority…

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