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A Seller Pain Point, Small Squad, and a Solution That Shipped in Weeks

Salesforce BlogOctober 6, 20263 min read

Salesforce used AI coding agents, Slack, and a small cross-functional squad to turn customer signals into seller action. Here’s how Customer Zero built a seller experience in weeks, not quarters.

Salesforce runs on the same CRM we sell to customers. But even our own sellers had to jump between tools to find the right customer signal, act on it, and update the record. We fixed that in weeks, not quarters. And the people who helped build the fix weren’t the engineers you’d expect. The story of how it came together at agentic speed,…

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