Ticket Triage
De la autor
Vendor-agnostic PSA ticket triage: priority determination, categorization, routing, and initial response practices applicable to Autotask, ConnectWise, HaloPSA, and other platforms.
Instalare
npx skills add WYRE-AI/msp-claude-plugins --skill 'Ticket Triage' -a claude-code
Se instalează în .claude/skills/Ticket-Triage/ · Fiecare comandă descarcă skill-ul direct de pe GitHub cu utilitarul open source skills.
Identic octet cu octet cu commit-ul scanat, cu licența depozitului și un fișier SOURCE.txt.
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Verificări de siguranță pe SKILL.md
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De ce 82
aiqbench calculează scorul de încredere din semnale publice. Nu este un audit de securitate, așa că citește un skill înainte să-l instalezi.
Skill-uri similare
Cele mai apropiate de acesta prin ce fac și când sunt folosite.
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- support-ticket-triagecomposio-community/awesome-codex-skillsTriage customer support tickets/emails/chats into categories, priority, and next action; draft responses and create reproducible steps; use for Zendesk/Intercom/Help Scout exports or pasted threads.Altele★ 17.1K
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- Dispatch PrioritizationWYRE-AI/msp-claude-pluginsPriority scoring and assignment for an unassigned PSA ticket queue: the scoring factors (SLA proximity, client tier, ticket age, technician load, skill/category match), how to combine them into an explainable ranked order rather than a black-box formula, and the tool-discovery pattern for finding which PSA and RMM connectors are actually live before calling any vendor's tools.Altele★ 51
- ConnectWise Manage ProjectsWYRE-AI/msp-claude-pluginsConnectWise PSA project management: project lifecycle and status/type values, phases, templates, resource/team allocation, budgeting, billing methods, and project tickets.Altele★ 51
- ConnectWise Manage Time EntriesWYRE-AI/msp-claude-pluginsConnectWise PSA time entry management: charge-to types (tickets, projects, charge codes), billable vs non-billable time, work types and work roles, time sheets, and the time entry approval workflow.Productivitate★ 51
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