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This article introduces Agent Experience (AX), a framework for evaluating how AI agents discover, select, and correctly utilize developer tools like APIs and SDKs. It argues that optimizing for human usability is insufficient if agents fail to find or effectively use the technology, highlighting critical metrics of propensity, efficacy, and cost. The piece underscores the need for developers to measure agent interactions systematically rather than relying solely on traditional documentation quality.
What is Agent Experience (AX)?
Your agent says it's done, and the code compiles, but did it pick your technology? Did it use it correctly? Learn what Agent Experience (AX) is, how to measure it, and why the obvious fix isn't always the right one.
Agent Experience is the experience AI agents have when discovering, choosing, and using your technology. Practicing AX means systematically improving that experience. Measurement is how you know whether you did. Developers now ask AI agents to build with your SDK, API, or CLI, and they judge your technology by what the agent produces. If the agent picks a competing service, calls an API you deprecated, or reports success on a broken build, your technology looks broken, even when your docs are excellent for people. Mathias Biilmann of Netlify coined the term in January 2025 and described it as “the holistic experience AI agents will have as the user of a product or platform.” It applies to any AI agent, from a coding agent in your editor to ChatGPT calling your MCP server. AX comes down to two questions. The first is propensity:…
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