VAmoS Part Deux: Harder, More Realistic Voice-Agent Simulation

arXiv:2609.38512v1 Announce Type: new Abstract: Voice agents in production must handle several requests, background speech, and customers who lose patience. We introduce VAmoS Energy, a benchmark that combines these challenges in 100 calls about utility billing and payment assistance. Each caller makes two to four requests. The agent has sixteen tools backed by a stateful Stripe billing twin and the Apache Fineract loan engine, with account access blocked until caller verification succeeds. The tasks use public household electricity data and a policy based on Pennsylvania's residential billing rules. An LLM-as-a-verifier checks the agent's actions and spoken figures against explicit requirements. On a calibration run, it agrees with a code verifier on 99.1% of checks. Across fourteen voice stacks and three repeats per task, completion ranges from 17.3% to 44.7%. Grok Voice leads, and Gemini 3.8 Live and GPT-Live follow at about the same cost per call. Background television reduces pooled completion from 38.7% to 8.6%. The simulated caller often accepts an incorrect result because it hears the agent's words but cannot inspect its actions. These findings show why voice agents need evaluation across the whole call, including what they say, what they change, and how they handle competing speech.

Abstract:Voice agents in production must handle several requests, background speech, and customers who lose patience. We introduce VAmoS Energy, a benchmark that combines these challenges in 100 calls about utility billing and payment assistance. Each caller makes two to four requests. The agent has sixteen tools backed by a stateful Stripe billing twin and the Apache Fineract loan engine, with account access blocked until caller verification succeeds. The tasks use public household electricity data and a policy based on Pennsylvania's residential billing rules. An LLM-as-a-verifier checks the agent's actions and spoken figures against explicit requirements. On a calibration run, it agrees with a code verifier on 99.1% of checks. Across fourteen voice stacks and three repeats per task, completion ranges from 17.3% to 44.7%. Grok Voice leads, and Gemini 3.8 Live and GPT-Live follow at about the same cost per call. Background television reduces pooled completion from 38.7% to 8.6%. The simulated caller often accepts an incorrect result because it hears the agent's words but cannot inspect its actions. These findings show why voice agents need evaluation across the whole call, including what they say, what they change, and how they handle competing speech.

13 pages, 3 figures, 7 tables. Agent implementations: this https URL

Artificial Intelligence (cs.AI)

arXiv:2609.38512 [cs.AI]

(or arXiv:2609.38512v1 [cs.AI] for this version)

https://doi.org/10.48550/arXiv.2609.38512 Focus to learn more arXiv-issued DOI via DataCite (pending registration)

arXivLabs is a framework that allows collaborators to develop and share new arXiv features directly on our website.

Both individuals and organizations that work with arXivLabs have embraced and accepted our values of openness, community, excellence, and user data privacy. arXiv is committed to these values and only works with partners that adhere to them.

Have an idea for a project that will add value for arXiv's community? Learn more about arXivLabs.

analiza aiqbench

VAmoS Part Deux: Harder, More Realistic Voice-Agent Simulation

Subiecte conexe