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UtilityBench introduces a critical evaluation framework that shifts language model assessment from simple accuracy to risk-aware decision-making by quantifying the varying costs of errors. This approach demonstrates that higher architectural complexity does not guarantee better performance in high-stakes scenarios where specific mistakes carry disproportionate consequences. The proposed UtilityAUC metric offers a robust theoretical and empirical tool for aligning models with real-world safety requirements beyond standard correctness metrics.
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UtilityBench: Measuring Language Model Utility When Errors Have Different Costs

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arXiv:2610.25924v1 Announce Type: new Abstract: As language models are increasingly deployed in real-world scenarios with important outcomes, the impact of their mistakes often extends far beyond what correctness can capture. In domains like medicine, a single error can lead to serious consequences and put patient safety at risk. However, mainstream evaluation protocols still treat all errors as equal, overlooking the spectrum of real-world costs. To address this, we propose a utility-based evaluation paradigm that explicitly incorporates the varying consequences of errors. Guided by this principle, we develop UtilityBench, a large-scale benchmark of 15,000 instances with verifiable answers, quantifying error severity using Best-Worst Scaling to elicit meaningful, data-driven cost estimates. These quantified utilities shape when a model should answer or abstain, guiding it to make decisions that align with the true importance of each scenario. As another merit, we introduce UtilityAUC, a metric that measures the area under the utility curve determined by a model's response ordering, thereby enabling utility preference alignment beyond error frequency. Our theoretical analysis demonstrates that UtilityAUC can distinguish between models where standard accuracy and AURC fall short. Empirically, evaluating 20 state-of-the-art models, we find that greater accuracy or more advanced architectures do not reliably translate to higher UtilityAUC, highlighting a gap between problem-solving ability and responsible decision-making in language model evaluation.

Abstract:As language models are increasingly deployed in real-world scenarios with important outcomes, the impact of their mistakes often extends far beyond what correctness can capture. In domains like medicine, a single error can lead to serious consequences and put patient safety at risk. However, mainstream evaluation protocols still treat all errors as equal, overlooking the spectrum of real-world costs. To address this, we propose a utility-based evaluation paradigm that explicitly incorporates the varying consequences of errors. Guided by this principle, we develop UtilityBench, a large-scale benchmark of 15,000 instances with verifiable answers, quantifying error severity using Best-Worst Scaling to elicit meaningful, data-driven cost estimates. These quantified utilities shape when a model should answer or abstain, guiding it to make decisions that align with the true importance of each scenario. As another merit, we introduce UtilityAUC, a metric that measures the area under the utility curve determined by a model's response ordering, thereby enabling utility preference alignment beyond error frequency. Our theoretical analysis demonstrates that UtilityAUC can distinguish between models where standard accuracy and AURC fall short. Empirically, evaluating 20 state-of-the-art models, we find that greater accuracy or more advanced architectures do not reliably translate to higher UtilityAUC, highlighting a gap between problem-solving ability and responsible decision-making in language model evaluation.

Machine Learning (cs.LG); Artificial Intelligence (cs.AI)

arXiv:2610.25924 [cs.LG]

(or arXiv:2610.25924v1 [cs.LG] for this version)

https://doi.org/10.48550/arXiv.2610.25924 Focus to learn more arXiv-issued DOI via DataCite

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