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The story is an enterprise deployment of an AI agent product: Uber is moving ChatGPT Work from a 1,000-person pilot to its roughly 30,000 employees. The most useful signal for AI readers is the adoption data, since about 80% of early users were non-engineers, which suggests agent tools are reaching business functions beyond software teams. The article gives no measured productivity results, pricing, or outcome data, so the scale of the benefit remains unverified.
Uber Rolls Out ChatGPT Work to All 30,000 Employees
Uber and OpenAI announced an expanded partnership on Thursday. The ride-hailing giant told TechCrunch that all of its roughly 30,000 employees worldwide will get full access to ChatGPT Work. Launched in July this year, ChatGPT Work is an enterprise AI agent product that business teams can use across a range of workflows. Earlier this year, Uber initially selected 1,000 employees to pilot ChatGPT Work, and it has now decided to roll it out company-wide. The earlier pilot covered employees across several Uber departments, including finance, operations and product. Sumanth Sukumar, Uber's vice president of engineering, told TechCrunch that about 80% of early users were not engineers.
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