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The primary subject of this article is AI, specifically focusing on human capital investment, talent retention, and organizational maturity in the context of enterprise AI adoption. It analyzes data from ServiceNow's Enterprise AI Maturity Index to highlight that the distinction between AI leaders and laggards lies largely in training programs and hiring strategies rather than just technological infrastructure.
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ServiceNow unpacks the Fortune AIQ list, where the widest gap between AI leaders and laggards is training for humans

Fortune4 min de cititArticolul și perspectiva sunt în engleză.

“Pacesetters” are far likelier to hire and train people. “It’s not just technology,” says ServiceNow’s Diana David, a “forward-deployed futurist.”

Diana David calls herself a “forward-deployed futurist.“ She says CEOs kept asking for “forward-deployed” employees, “people to be out on the edge, to bring us back the insights about what is actually happening in AI in our companies.” What she is finding is that the companies pulling ahead on AI are not distinguished mainly by their technology. At the Fortune AIQ Summit on Thursday, David, who also serves as ServiceNow’s director of futures, said the widest gaps between the leaders and everyone…

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