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This research advances AI safety in IT operations by framing automated remediation as a Constrained Markov Decision Process (CMDP) that explicitly limits false intervention rates. By decomposing risk into blast radius, reversibility, and uncertainty, the approach enables context-aware human-in-the-loop gating to reduce on-call escalation loads without compromising repair success. The methodology demonstrates how reinforcement learning can be rigorously applied to high-stakes operational decision-making where incorrect actions carry significant costs.
Safe Remediation as Risk-Constrained Intervention Decision in Microservice Systems
arXiv:2607.20005v1 Announce Type: new Abstract: In modern IT operations (IT-Ops), the cost of an incorrect repair often exceeds the cost of no action at all. Yet existing automated remediation systems are designed to generate actions rather than to decide whether intervention is warranted, leaving safety as an afterthought enforced by manual approval. This paper makes three contributions to close this gap: (i) we reformulate safe remediation as a risk-constrained intervention decision problem and cast it as a Constrained Markov Decision Process (CMDP), in which the agent maximizes repair success subject to a bounded false remediation rate (FRR); (ii) we introduce a three-dimensional risk decomposition comprising blast radius, reversibility, and epistemic uncertainty, providing operators with an interpretable per-action safety interface; and (iii) we design a context-adaptive human-in-the-loop (HITL) gate that turns escalation from a binary failsafe into a bandwidth-aware control layer responsive to on-call load and business criticality. The full policy is learned offline from historical incident logs, enabling explicit control of the expected FRR. Experiments on the Train Ticket microservice benchmark with Chaos Mesh fault injection and an RCAEval-aligned fault taxonomy show that our framework reduces FRR by 39% while improving repair success by 2.5 points over a strong runbook baseline, and reduces on-call escalation load by 17% relative to a fixed-threshold variant.
Abstract:In modern IT operations (IT-Ops), the cost of an incorrect repair often exceeds the cost of no action at all. Yet existing automated remediation systems are designed to generate actions rather than to decide whether intervention is warranted, leaving safety as an afterthought enforced by manual approval. This paper makes three contributions to close this gap: (i) we reformulate safe remediation as a risk-constrained intervention decision problem and cast it as a Constrained Markov Decision Process (CMDP), in which the agent maximizes repair success subject to a bounded false remediation rate (FRR); (ii) we introduce a three-dimensional risk decomposition comprising blast radius, reversibility, and epistemic uncertainty, providing operators with an interpretable per-action safety interface; and (iii) we design a context-adaptive human-in-the-loop (HITL) gate that turns escalation from a binary failsafe into a bandwidth-aware control layer responsive to on-call load and business criticality. The full policy is learned offline from historical incident logs, enabling explicit control of the expected FRR. Experiments on the Train Ticket microservice benchmark with Chaos Mesh fault injection and an RCAEval-aligned fault taxonomy show that our framework reduces FRR by 39% while improving repair success by 2.5 points over a strong runbook baseline, and reduces on-call escalation load by 17% relative to a fixed-threshold variant.
Artificial Intelligence (cs.AI)
arXiv:2607.20005 [cs.AI]
(or arXiv:2607.20005v1 [cs.AI] for this version)
https://doi.org/10.48550/arXiv.2607.20005 Focus to learn more arXiv-issued DOI via DataCite (pending registration)
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