Mount Sinai’s Zoom strategy shows why collaboration is now core infrastructure

There remains a common misconception that Zoom is a meeting app. Though Zoom Communications Inc. arguably does meetings better than anyone, it has evolved into a broad work platform. Mount Sinai Health System in New York treats Zoom as core infrastructure. Zoom recently held a webinar with Mount Sinai to discuss the deployment. What I found interesting is that, despite the rapid growth of cloud communications across most industries, healthcare has remained a holdout thanks to the critical nature of communication in that industry. I recently had a conversation with a U.K. healthcare organization, where the chief information officer told me he needs to ensure clinicians can make calls regardless of any macro issue. The Mount Sinai deployment can serve as a proof point for Zoom and its cloud peers in mission-critical environments. Over the past two years, Mount Sinai has rearchitected its use of Zoom across telehealth, clinical voice, nursing mobility, education and artificial intelligence-assisted productivity — effectively turning the platform into a…