Alibaba Cloud To Discontinue Virtual Digital Human Product Due to Product Strategy Adjustment

36Kr learned that Alibaba Cloud announced on its official website that its virtual digital human product will be discontinued due to a product strategy adjustment. The specific timeline for the discontinuation is as follows: On November 30, 2026, new purchases will no longer be available, though customers who have already purchased may continue using the service until their subscription expires. On May 31, 2027, renewals and version updates for existing customers will cease. On November 30, 2027, the service will be fully discontinued. At that time, the console, related support services, and ticketing services will also go offline. In addition, the refund service provided by Alibaba Cloud will also end on that date. Alibaba Cloud recommends that customers migrate to replacement options as soon as possible: the digital human products in the Alibaba Cloud Marketplace, Ant Lingjing Digital Human, Xiangxin Digital Human, and Yizhi Intelligent AI Live-Streaming Digital Human.