I paid Microsoft's premium Copilot agents to do my work - they were confidently bad at it

Follow ZDNET: Add us as a preferred source on Google. Copilot agents are built to help with research and analysis. In my tests, those agents didn't produce useful results. Troubleshooting with Copilot wasted time and solved nothing. Microsoft is spending an insane amount of money on its AI features, building data centers and licensing large language models from OpenAI, Anthropic, and others, while it also tries to build its own in-house alternatives. The goal, driven straight from the top of Redmond's org chart, is to turn the combination of Windows and Microsoft 365 into an "agentic OS," capable of doing the tasks that make corporate life miserable: writing memos, building presentations, organizing meetings, and automating routine tasks. But are those investments paying off? Developers seem to be generally happy with the productivity gains they're seeing…