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Salesforce says its evaluation framework, which plants facts across long multi-session conversations and then tests whether an agent acts on them, helped double Agentforce Memory's performance on keeping information current. The gain came from a revised memory policy that governs what an agent retains and how it handles changed facts. The article provides no independent benchmark numbers or baseline details, so the "doubled" claim is the vendor's own measurement and worth checking against published results.
Double recall: Inside the Agentforce Memory update

Salesforce AI Research doubled Agentforce memory performance by creating a framework that tracks what an AI agent remembers. Imagine the following scenario: In March, a customer tells an agent that their office is…
Salesforce AI Research doubled Agentforce memory performance by creating a framework that tracks what an AI agent remembers. Imagine the following scenario: In March, a customer tells an agent that their office is in Bangalore. In June, they mention the office has moved to Pune. In July, they ask a question that depends on where they are, but the agent answers as though the office were still…
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