Don’t Just Appreciate Your Reps This Customer Service Week: Engage Them All Year Long — With or Without Donuts

Recognizing your customer service reps’ contributions during National Customer Service Week (celebrated annually the first full week of October) is an opportunity to say thank you and continue to foster a positive, high-performing work environment. But why limit your appreciation to just one week and to things like donuts, catered lunches, and water bottles? Your customer service reps work hard all year! Your customer service reps are essential to ensuring the success of your business. Our research finds that 82% of service professionals agree that customer expectations are higher than they used to be. That’s a lot of pressure on your reps to deliver an exceptional customer…