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The piece reports survey findings from 2,714 Salesforce conference attendees on how people use their own skills alongside AI, and it turns them into design questions. Its evidence is self-selected and reported by the vendor, so the findings describe user sentiment more than measured outcomes. For AI product teams, the useful takeaway is the framing: keep human judgment, verification, and creative first moves visible in the interface rather than assuming people will maintain them on their own.
Do AI Experiences Enable Human Strengths to Shine?
Trailblazers want to bring more of their creativity, expertise, and judgment to human-AI interactions. Here are five questions to guide designers.
People bring their own ideas to AI, give it context it can’t infer, and check answers they remain responsible for. How could the experiences we design make those contributions easier? At Dreamforce, the Salesforce Research & Insights team asked 2,714 Trailblazers which human strengths they already bring to their work with AI, which they want to bring more of, and how they apply them. The research wall activity we hosted was one wide-angle look at this question. It sits alongside a deeper research partnership with the Salesforce Office of Ethical and Humane Use on how experts encode their judgment to get higher-quality outcomes with AI. The responses, from a self-selected group of conference participants, inspired five questions designers might consider when they build AI experiences. Who gets to offer the first idea: the person or AI?Does the experience build on people’s expertise, or…
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