ChatSOP: An SOP-Guided MCTS Planning Framework for Controllable LLM Dialogue Agents

arXiv:2407.03884v4 Announce Type: replace Abstract: Dialogue agents powered by Large Language Models (LLMs) show superior performance in various tasks. Despite the better user understanding and human-like responses, their **lack of controllability** remains a key challenge, often leading to unfocused conversations or task failure. To address this, we introduce Standard Operating Procedure (SOP) to regulate dialogue flow. Specifically, we propose **ChatSOP**, a novel SOP-guided Monte Carlo Tree Search (MCTS) planning framework designed to enhance the controllability of LLM-driven dialogue agents. To enable this, we curate a dataset comprising SOP-annotated multi-scenario dialogues, generated using a semi-automated role-playing system with GPT-4o and validated through strict manual quality control. Additionally, we propose a novel method that integrates Chain of Thought reasoning with supervised fine-tuning for SOP prediction and utilizes SOP-guided Monte Carlo Tree Search for optimal action planning during dialogues. Experimental results demonstrate the effectiveness of our method, such as achieving a 27.95% improvement in action accuracy compared to baseline models based on GPT-3.5 and also showing notable gains for open-source models. Dataset and codes are publicly available.

Abstract:Dialogue agents powered by Large Language Models (LLMs) show superior performance in various tasks. Despite the better user understanding and human-like responses, their **lack of controllability** remains a key challenge, often leading to unfocused conversations or task failure. To address this, we introduce Standard Operating Procedure (SOP) to regulate dialogue flow. Specifically, we propose **ChatSOP**, a novel SOP-guided Monte Carlo Tree Search (MCTS) planning framework designed to enhance the controllability of LLM-driven dialogue agents. To enable this, we curate a dataset comprising SOP-annotated multi-scenario dialogues, generated using a semi-automated role-playing system with GPT-4o and validated through strict manual quality control. Additionally, we propose a novel method that integrates Chain of Thought reasoning with supervised fine-tuning for SOP prediction and utilizes SOP-guided Monte Carlo Tree Search for optimal action planning during dialogues. Experimental results demonstrate the effectiveness of our method, such as achieving a 27.95% improvement in action accuracy compared to baseline models based on GPT-3.5 and also showing notable gains for open-source models. Dataset and codes are publicly available.

Computation and Language (cs.CL); Artificial Intelligence (cs.AI)

arXiv:2407.03884 [cs.CL]

(or arXiv:2407.03884v4 [cs.CL] for this version)

https://doi.org/10.18653/v1/2025.acl-long.863 DOI(s) linking to related resources

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ChatSOP: An SOP-Guided MCTS Planning Framework for Controllable LLM Dialogue Agents

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